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June 2013 – March
2016
Xchange
Telecom
Brooklyn, NY
Provisioner
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Programming VOIP Phones, Routers
and Modems.
§
Meta setups.
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DSL Setups.
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Performed CO cuts with Skywire
and Metroline VoIP orders.
§
Porting numbers.
§
Account Setups.
March 2010 – June 2013
Xchange
Telecom
Brooklyn, NY
Level 1 Technical Support Agent
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Answered diverted phone calls
and assisted customer with opening trouble tickets and issues they were
experiencing.
§
Troubleshooting with customers to
find solution to network issues.
§
Provided DSL Support such as
troubleshooting and setups.
October 2009 – March 2010
Business Advanced Now
Brooklyn, NY
Personal Assistant
§
Answered diverse phone lines, Incoming
E-mails, and Faxes.
§
Verified, compiled, and typed
application information for filling purposes
§
Interviewed & Trained new
employees according to company work system.
§
Delivered professional customer
service to all customers & merchants.
Feb 2008 – Sep
2009
Maxsip Corporation
New York, NY
Customer Service/ Technical Support
§
Delivered professional customer
service to all new and existing customers providing them with information
for Programming and Account Setup.
§
Data Entry in Company System
such as logs of Client communication and technology support tickets.
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Responsible for critical support
functionality, porting of numbers, Troubleshooting VOIP, and Network
Errors.
§
Worked closely with managers and
supervisors to achieve daily goals and meet important deadlines.
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